Refund & Return Policy

This policy explains when payments made to Electrical Repair Tech can be cancelled, refunded or credited. It applies to deposits, repair invoices and any payments taken online through emotorepair.com.

You may cancel an approved repair at any time before work begins for a full refund of amounts paid, less any non-refundable special-order parts already purchased on your behalf and any disclosed evaluation fee.

Once teardown, machining, winding or parts installation has begun, refunds are limited to amounts paid that exceed labour performed and materials consumed to that point. We will provide an itemised statement showing what has been completed.

Deposits secure shop time and materials. Deposits are refundable if you cancel before work begins and before special-order materials are purchased. Deposits on custom windings and non-returnable parts are non-refundable once those items are ordered.

Because repair work is a service performed on your own equipment, completed repairs are generally not refundable. If a repair fails within the warranty period, our remedy is re-repair, and if re-repair is not practicable, a refund of the amount you paid for the failed repair. See our Warranty Policy.

Unused, uninstalled stock parts may be returned within 14 days of purchase in original condition and packaging, with proof of purchase. A restocking fee of up to 20% may apply. Special-order, custom-wound and electrical components that have been installed or energised cannot be returned.

Email jef@emotorepair.com or call (808) 987-9021 with your invoice or work order number and the reason for the request. We acknowledge requests within 2 business days.

Approved refunds are issued to the original payment method. Card and online payment refunds are submitted within 5 business days of approval and typically appear on your statement within 5 to 10 business days, depending on your bank. Cash and check payments are refunded by check.

Please contact us before filing a chargeback — most issues can be resolved directly and faster. If a chargeback is filed, we will supply the payment processor with the work order, approvals, test records and delivery evidence relating to the transaction.

Nothing in this policy limits any rights you have under applicable Pennsylvania or United States consumer protection law.